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SHIPPING & RETURNS

SHIPPING & RETURNS

HOW WE HANDLE THE GOODS

NZ DELIVERY

Got Supps offers an extremely reliable, fast and free shipping in New Zealand via Fastway. Once your order is processed you will receive a unique tracking number so you can follow your parcel’s journey.

ESTIMATES

North Island: Next working day.
South Island: 48 hours for delivery for boxed orders or overnight for satchels.
Rural Deliveries: Allow 2 extra working Days.

*Delivery can take approximately 1-3 days longer if there are any large promotions running.

Courier pickup times are Monday – Friday. Orders placed after 3pm are usually shipped the next day. Courier’s generally do not delivery on weekends so please allow for orders placed on Friday to arrive on the following Monday

CONFIRMATION OF ADDRESS

Please ensure all information is correct before confirming your order. We are unable to change your delivery information once the order has been sent. If we have any questions once you place your order, we will be in touch.

DELIVERY OF GOODS

Please ensure any special delivery instructions are clear and easy to follow.

If there is any issue with your delivery please contact your local Courier Post follow the link to get their details https://www.courierpost.co.nz/track/track-and-trace/. If you have problems reaching Courier Post then contact the Got Supps team and we will help resolve the situation.

WE SHIP EXCLUSIVELY AND SOLELY TO NEW ZEALAND CUSTOMERS ONLY, NO INTERNATIONAL ORDERS ARE PERMITTED THROUGH GOTSUPPS WEBSITE.

 

If you have any issues with your product after receiving, or simply changed your mind, we will gladly refund your money or provide a replacement product. We only ask that the product is unopened and returned to us as quickly as possible in its original packaging.

If you feel there is a fault with any product ordered from GotSupps LTD, please discontinue use and send us an email on info@gotsupps.co.nz and we will refund, or replace the faulty product.

Keep a record of your shipment until you have received your replacement, credit or refund.

For additional information on our return policies, please email us at info@gotsupps.co.nz

 

POLICY

While the Consumer Guarantee Act and Fair Trading Act provide the basis for GotSupps LTD returns policy, we in fact go above and beyond the expectation of these two statutory laws. If your order arrives and you’ve changed your mind we will happily accept any unopened product as a return and provide you with one of the following options, a store credit or full refund to the value of the product's purchase price, or an exchange to another product. For a product to be returned under our policy, that product must be unused and in a resalable condition unless faulty or otherwise defective. It's this policy that provides you peace of mind while shopping at GotSupps LTD.

RESTRICTIONS AND EXCEPTIONS

Products sold by GotSupps LTD are considered perishable food items.  As such any return must be made as soon after delivery as possible.

CONSUMER GUARANTEES ACT 1993

All goods are still guaranteed under the Consumers Guarantees Act. The Consumer Guarantee Act sets out minimum standards for goods sold by GOT Supps LTD. In the event that goods sold are faulty or damaged, the customer has the right to a replacement or a refund.

FAIR TRADING ACT 1986

The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.